This is a business that knows how to treat customers right. Sadly that's rarely found any longer. Good to know there's some left in the world.
I run a small business in the local area doing home inspections. PhoneTodd and his staff were very helpful and timely in returning my tablet and phone to me as needed. I can not be without them for longer periods of time so I'm often deciding between repair or replacement. They shot straight with me and didn't try to oversell me on repairs when I should just replace. Thanks to them I'm still using my tab S that is going on 3 years old now.
This is the most helpful experience I have had in a customer service setting in a long time! I have been having issues with my laptop charging for years and thought my port completely crapped out. Turns out I was wrong. It was a much simpler fix of the charger being broken (which I had recently replaced so I didn't think it would be that). Not only did they give me honest answers to what was wrong with it, but they went out of their way to search online at local stores to help me find the cheapest and exact charger I needed! I will ALWAYS take my business back to them after this. (This was the Evansville west side store-haven't been to any others)
The absolute indifference and lack of knowledge about something so simple is unexceptionable.
I needed a case for a S6. I asked the guy seated behind the counter where they had S6 cases. He did not know. When I found them myself I asked how much they were. He threw out several prices from $40 to $20 with out getting out of his chair to see which cases we were talking about. The cases were cheap ones not even knock off Otter boxes. We went to Walmart across the street and bought a comparable one for $5.
I went in to have a charge port on my iphone 6s replaced. They told me to come back in an hour and it would be done and only cost $70. When I came back an hour later, they told me it wasn't my charge port, it was something on the motherboard and would cost $150 to fix and i would be without my phone for four days waiting on repair. They told me when they replaced the charge port it still wasnt turning on due to the motherboard. I instead send my phone back to Apple to find out if it would be covered by my warranty. Apple troubleshot the phone a labeled bad charge port as problem but they wanted an arm and a leg to replace the charge port. I ended up getting my phone repaired at Phone Smart Repair for only $60 and had it back in 30 minutes. They are some lying theives at Iphone Todd! Buyer beware!!!!
In the past I used iPhone Todd and had great service at this location but it is my understanding that with the rename there is also a new owner and my last visit will defiantly be my last.
Phonetodd Phone And Computer Repair is a US Electronics Store based in Evansville, Illinois. Phonetodd Phone And Computer Repair is located at 5435 Pearl Dr, Evansville, IN 47712, USA.
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